Terms and Conditions
By placing your order through the United SCP shopping cart you are indicating that you have read, understand and agree to our terms and conditions as follows:
SHOPPING CART TERMS CONDITIONS AND YOUR PRIVACY
Please Note: A $10.00 paperwork handling fee will be added to your order should you desire to ship on your own UPS or FedEx account. Should you select our shipping services we will not charge the paperwork handling fee. Should you select shipping via OUR UPS services we will not ship on your account and will not credit back our UPS shipping amounts. In order to meet our pickup deadlines, stocked item orders received after 11:00 AM Mountain Daylight Time will ship the following business day.
All payment terms are prepaid via Credit Card (Visa, MasterCard, Discovery and Amex) unless prior arrangements for credit have been established.
CLAIMS AND RETURNS
No returns are allowed without prior authorization of United Static Control Products. It is our policy not to accept returns for any reason other than manufacturing defects. Returns are limited to a period of less than 30 days from date of purchase. Returns may be subject to a 25% restocking fee plus freight charges incurred. Reimbursement for the RMA will be provided to the customer in the form of a credit memo for use with future orders from United SCP. Chemicals that have been opened may not be returned for any reason. Custom cut matting, custom smocks, custom cut ESD broadloom carpeting or ESD ionizers may not be returned for any reason other than manufacturing defects.
Goods damaged by the return shipper will NOT be issued credit: United SCP recommends you, the Customer INSURE the material / products for the pre-authorized return shipment (RMA). If the material / products are DAMAGED in transit we may REJECT the shipment or not authorize the return and you, the Customer will be responsible for filing a claim with your shipper to receive the funds back for the damaged goods.
United SCP provides free shipping on select items marked on our web site as "free shipping." This offer is specifically limited to the Continental USA (lower 48 states) and Canada. It is further limited to us shipping standard freight and using a carrier of our choice
Out of Area Shipping: For full roll ESDmatting orders to Hawaii, Alaska, Puerto Rico, APO and all other locations, shipping charges and methods will be determined and forwarded to the purchaser. These charges will be at a discounted rate from those actually offered to allow for the free freight offered in the USA (48). Expedited Services for Free Shipping Products (for clients requesting expedited services of full roll ESD matting orders). The difference between standard freight and expedited charges are the responsibility of the customer. United will calculate these charges and contact the purchaser for approval prior to shipping the requested product. Shipping of expedited rolls of matting marked as "free shipping" will not occur until customer grants approval of the charge. NOTE: expedited shipping may be placed on customers shipper accounts. Customer responsibility of this offer will require the customer to ascertain shipping amounts and details of transaction from their shipper. This offer is valid at the discretion of United and may be withdrawn at any time. United SCP reserves the right to discontinue this policy without notice.
Prices are subject to change without notice
All non matting orders are shipped prepaid via ground United Parcel Service unless otherwise specified by the client. For expedited shipments all charges will be billed to the customer. When UPS limits are exceeded, we will ship the most reliable method. For expedited shipments we will ship on the customers preferred carrier and their account if desired.
International Clients and purchasers are responsible for all duties, custom charges, locating brokers and paying the associated broker fees.
Specifications for all ESD products are subject to change without prior written notice when such changes are made to achieve improved product appearance, design or performance. Items effected in this manner are not recognized as valid reasons for return.
Errors in text, graphics and prices may occur on this website. United SCP shall not be held liable should these errors occur.
COLOR VARIANCES / ACCEPTANCE OF SHIPMENT
All colors and textures are reproduced on our web site as accurately as possible. We are not responsible for the output of our customers' monitors or printers. Colors and textures represent average production runs and may vary slightly from time to time, depending on dye lot and compound variations. Final color selections should be made from actual samples. United SCP may not be held liable for variances between dye lots of any ESD flooring material or ESD epoxy floor coating.
The highest quality of materials and workmanship are employed in the manufacture of UNITED products and careful inspection is made before shipment. However, a quality installation is the responsibility of the installer and Customer. It is the Customer's responsibility to verify the accuracy of the received products. Always check the received materials against the purchase order or invoice for accuracy. Double check color selection, dye lot variances and pattern matches. Double check for damage to products caused by shipping. An authorized United Static Control Representative must be contacted and notified of any defects or order discrepancies prior to installation or use of the products.
Cancellations of orders are subject up to a 25% order cancellation fee. Notification must be in writing via email, US Post Office or fax. Reimbursements will be issued to the customer in the form of a credit memo for use with future orders from United SCP.
DAMAGED GOODS OR SHORTAGES
To protect your interests, it is imperative to inspect and count articles before accepting shipment. Damages or shortages should be documented on the freight bill. If damage or shortage occurs, contact United SCP for assistance in filing a claim, According to ICC regulations, filing claims with freight carriers is the responsibility of the consignee (receiving party). Claims for lost or damaged goods cannot be honored after six (6) months from the date of shipment.
SPECIALTY MANUFACTURED AND CUSTOM PRODUCTS
Custom smocks, matting and specialty and custom orders that are "in production" or have already been shipped may not be cancelled for any reason and may only be returned as set forth above in the section Claims and Returns.
All quotations oral or written must be documented with a valid quotation number. Quotations are only valid with this quotation number and for a period of no more than 30 days.
LIMITS OF LIABILITY
Customer acknowledges that the price of United SCP's products are predicated on the enforceability of our limitation of liability and that the price would be substantially higher if United could not limit its liability as herein provided and that customer accepts this limitation of liability in exchange of a lower price: United SCP shall have no liability to customer for and including but not limited to lost profits or any special, consequential, exemplary or incidental damages of any kind whether arising in contract, tort, product liability or otherwise, even if advised of the possibility of such lost profits or damage. Customer also agrees to indemnify and hold harmless United SCP for and including but not limited to damages, injuries or deaths of any kind and/or for any reason from the use or misuse of any product purchased, supplied, manufactured or brokered through and/or by United Static Control Products Incorporated.
Customer acknowledges that the jurisdiction for any legal action between United Static Control Products Incorporated, any of its representatives, employees or officers and the customer initiated by either party will take place solely in Pueblo County, Colorado, U.S.A.
United SCP Incorporated is committed to user privacy in our products and services. We will only use your personal information in the ways specified when it was collected. We will not subsequently change the way in which we use your personal information, Any personal information collected from our clients will not be sold or transferred to any third party (other than shippers). We only provide these third-party agents with the minimum amount of information needed to complete the requested service or transaction. Your personal contact info will never be used for mass mailings nor spam purposes. We protect the personal information you share with us. Access to your personal information is limited to people who need it to process your order.